Refund Policy

Effective date: December 18, 2025

Crown Narrative (“Crown Narrative,” “we,” “us,” or “our”) offers packaged media services that may include (depending on the package) feature-article writing, feature-article placement, press-release writing, press-release distribution/syndication, and a pickup/coverage report.

This Refund Policy explains when you may be eligible for a refund, how refunds are calculated, and how to request one. This policy is designed to be clear, fair, and aligned with our commitment to deliver outcomes.

1) Our placement confidence and guarantee

Crown Narrative is built around reliable execution—not “best efforts.” When we accept your project, it’s because we’re confident we can secure the placement and/or distribution described in your package. Our process includes pre-screening for fit so we only take on stories we believe we can successfully place and/or distribute.

If we are unable to deliver a core component of your purchased package, you are entitled to a full refund.

A “core component” means the primary deliverable(s) you paid for—such as:

  • Feature article placement/publication (for packages that include it), and/or
  • Press-release distribution/syndication (for packages that include it).

2) What counts as “fulfilled” for refund purposes

Because our services may include multiple components, we define fulfillment clearly:

A) Feature article placement/publication

A feature-article component is considered fulfilled when the feature article is published live on the relevant partner publication(s) specified or implied by your package at the time of purchase.

B) Press-release distribution/syndication

A distribution component is considered fulfilled when your press release has been successfully submitted and distributed through the distribution network(s) used for your package, and we provide the pickup report (or equivalent confirmation/reporting).

Important note: distribution does not mean every outlet will publish your release in the same way or for the same duration. Pickups vary by outlet policies and editorial automation. Our guarantee is about delivering the package’s core distribution service, not guaranteeing a specific number of pickups on a specific site, a specific search ranking, or permanent indexing.

3) Full refund situations

You are eligible for a full refund if any of the following occur:

A) We cannot secure the placement/distribution included in your package

If we are unable to complete a core component (e.g., feature publication and/or press-release distribution) as described in your purchased package, we will issue a full refund.

B) Rejection due to partner policy change or internal editorial decision (rare)

In rare cases, a partner publication or third-party platform may reject or decline content due to:

  • an internal editorial decision,
  • a partner policy change,
  • platform-level restrictions or operational changes,
  • or other factors outside Crown Narrative’s direct control.

If this prevents us from delivering a core component of your package (placement and/or distribution), you are entitled to a full refund.

C) We determine we cannot proceed (and you have not received the core deliverable)

If we halt work because we conclude we cannot deliver the promised core component(s) (for reasons not caused by your breach—see Section 6), and the core deliverable has not been delivered, you are eligible for a full refund.

4) Projects likely to be rejected due to prohibited or restricted content

Crown Narrative follows strict editorial standards. Content is likely to be rejected (and/or not accepted for distribution) if it falls under Prohibited or Restricted Content as defined in our Editorial Guidelines—examples include adult/sexually explicit services, gambling promotion, unverified crypto token promotions, illegal products/services, hate speech, and other restricted categories.

If your submission falls into a prohibited/restricted category, we may decline to proceed or request substantial changes. This protects both your reputation and the integrity of our publishing/distribution partners.

5) Cancellations and “change of mind”

Because our services involve professional time and editorial labor, refunds depend on when you cancel.

A) Cancellation before we begin drafting/production

If you request cancellation before we begin drafting/production work, we may issue a refund minus any non-recoverable processing/administrative fees (for example, fees charged by payment providers that are not returned to us).

B) Cancellation after drafting/production begins

If you cancel after drafting/production has begun, refunds are generally not available, except where required by applicable law or where Section 3 applies (failure to deliver a core component). We may, at our discretion, offer a partial refund or credit depending on how much work has been completed.

6) When refunds may be denied or reduced

We aim to be fair, but we also need to protect the integrity of the process. Refunds may be denied or reduced in the following situations:

A) Client breach or non-cooperation

If delivery becomes impossible or materially delayed due to:

  • failure to provide required inputs,
  • repeated missed approval deadlines,
  • refusal to provide reasonable substantiation for factual claims,
  • or instructions that require us to violate editorial standards or partner policies,

then a refund may be denied or reduced based on work already performed.

B) Misrepresentation or unlawful content

If you submit content that is intentionally misleading, defamatory, infringing, unlawful, or otherwise violates our Editorial Guidelines or partner policies—and this causes rejection or prevents delivery—refunds may be denied or reduced.

C) After successful delivery

If the feature article is published and/or distribution has been completed (as defined in Section 2), then refunds are not available for:

  • performance dissatisfaction that is not tied to a failure to deliver the core component,
  • later changes by third parties (e.g., de-indexing, link changes, formatting differences),
  • later takedowns, removals, or editorial revisions by third parties after publication.

7) Revisions, corrections, and post-publication changes

We allow client review before publication. Once you approve drafts, you confirm that:

  • facts, names, quotes, links, and claims are accurate to the best of your knowledge, and
  • you have rights to use any included images, logos, or other assets.

Post-publication changes may be limited by partner systems and policies. In general:

  • Feature-article updates may sometimes be possible, but are not guaranteed.
  • Press releases are typically not editable or removable once accepted and syndicated.

These limits do not create refund eligibility if the core component was delivered.

8) How to request a refund

To request a refund, email info [at] crownnarrative [dot] com with:

  • Your full name and company name
  • The package purchased
  • The payment date and transaction reference (if available)
  • A brief explanation of the issue

We may request additional information to verify the purchase and evaluate eligibility.

9) Refund method and timing

  • Approved refunds are issued to the original payment method where possible.
  • Processing times depend on your payment provider and financial institution.
  • Any currency conversion costs, intermediary bank fees, or payment-provider fees that are not returned to us may be deducted where permitted.

10) Relationship to other policies

This Refund Policy should be read together with our:

If there is a conflict, the governing agreement in effect at the time of purchase (including the Terms) will control, except where applicable law requires otherwise.

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